Our Competitive Advantage

Handyman Matters’ most compelling competitive advantage is our technology-based systems and process. They’re proprietary and a core driver of our business model. Over the past eighteen years, we have invested over a million dollars to make this system invaluable to the daily operations of our independent franchises in the operation of their business.

Whether it’s scheduling, marketing, dispatching, or accounting, the system enables our franchisees the ability to efficiently scale their business without scaling their overhead while serving customers.

We have partnered that software to utilize a Net Promoter Score System so we can listen and respond to our customers. And we’ve taken our system to the next level, incorporating up to the minute customer feedback to continue to improve our service. Our customers tell us over and over again our systems work.

From an insider perspective, the software supports our core operating principles:

  • To be easy to reach and quick to assess customer wants and needs.
  • To dispatch personnel to be timely in response and thorough in our service of the customer.
  • To proactively communicate progress and challenges with clients on their jobs.
  • To efficiently follow up, bill and maintain contact after the job is completed.

Seeing a project from beginning to end and hearing the customers’ satisfaction is incredibly rewardingBrian Keill, NY

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