Operations Support Center

The Operations TEAM provides owners a tried and true set of processes, systems, best practices and training that our founder used to start this business over 20 years ago.  Years of experience allow us to continuously evolve the business model and our operation efficiencies.  We also collaborate with our Franchise Advisory Council(FAC) in order to bridge strategies with operational execution.

What we Provide:

  • Dispatch.me a CRM/Scheduling/Online Booking/GPS Routing/Invoicing & Payment Collection System
  • Operations Manual
  • Service Path Training & Support
  • Scorecard and KPI monitoring and reporting
  • P&L Reviews
  • Regional Director of Franchise Support steeped in the knowledge of running a Handyman Matters business, as well as the construction services industry as a whole.
  • Training across all aspects of the business. On-demand resources as well as scheduled webinars
  • Best practices to Recruit/Hire/Retain & Train your employees.
  • Purchasing Power for Profit Partners, helping drive profitable relationships
  • Access to a Professional Employer Organization for support with Human Resource Needs, Payroll Processing, Health Insurance and 401K programs for you and your employees.
  • Monthly Newsletter
  • Intranet
  • How to cultivate and manage a network of contractors to support you, so you never say “no”

Three Main Goals to support you and your business

  1. Provide world-class operational guidance, process and support.
  2. Consistent approach to drive profitable results.
  3. Processes to drive the business, but allow for work/life balance.

Operational ToolBox

We know how to help you start, build and grow this service-based business. Our operations and logistics programs run smoothly and efficiently, leaving you time to manage your business.   By following the shared best practices, and leveraging the knowledge of your Regional Support Director, you will have the power of the collective expertise and experience of the entire organization behind you.  We will share best practices throughout the life-cycle of your business, from start – to agreement renewal – to exit strategies.

Ongoing Support

Our TEAM is with you from pre-opening, all the way through the lifespan of your business.  From monthly check-in calls, to on the spot questions or needs that come up, we are here to support you and answer your questions as well as provide you with ideas and resources to DRIVE the business.  We offer a number of supporting programs and you have constant contact, both on-site at your office and on the phone with us.

The Handyman Matters systems and software allows me to efficiently run my business. It’s also great for my customers. They really enjoy the convenience of booking jobs online 24/7 or from their smart phones.Paul Bors, IL

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